Donation and cancellation policy

Last updated: October 26, 2026

Thank you for supporting Torah Brura (registered nonprofit no. 580841740). This policy explains how requests to cancel a donation or obtain a refund are handled.

A donation is a voluntary gift made without receiving a product or service in return. Nothing in this policy limits any right granted to a donor by law.

1. Cancellation or refund requests

1. Send a request by email or phone using the details below. Include your full name, the donation date, the amount, and only the last four digits of the card. Never send a full card number.
2. We review each request in good faith, considering the circumstances, the law, the payment provider's rules, and whether the funds were already used.
3. A refund may be issued for a duplicate charge, wrong amount, unauthorized transaction, technical error, or where the law requires it.
4. Approved refunds go back to the original payment method where possible. Timing also depends on the card issuer.

2. Monthly gifts (standing orders)

You can ask to stop future monthly charges at any time, by phone or email. The stop takes effect when the request is processed, and we will confirm it to you. Charges already made are not reversed automatically; a refund of an earlier charge is reviewed separately.

3. Receipts

Torah Brura does not currently hold a Section 46 approval, so gifts do not earn an Israeli tax credit. If a donation with a receipt is cancelled, we will cancel the receipt.

4. Gifts for a specific purpose

We make reasonable efforts to use a gift for the purpose chosen. If that is not possible, we will, where practical, ask the donor for instructions or consider a refund.